Shipping & Returns

Please see each individaul comapny page for additional restrictions/capabilities. Below are the policies for Reel to Reel Haven.

SHIPPING

Sadly, we do not offer shipping protection. Despite hiring expensive packing engineers and the like, the shipping companies arbitrarily decide when something is their fault. We do provide videos and photos of the deck working and from all angles. We can do a recorded Facetime call to show the shipping companies you confirmed the machine was in perfect working order prior to their handling. We even take a plethora of photos of the packing job to show every single step taken as well as photos of the box at the counter allowing you to prove no damage was done prior to shipping. Should you have any issues with your shipment — we have your back as you work with your carrier.

RETURNS
No returns offered on restored tape decks. 30 day return policy for all other products; reels, hubs, cleaning products, tape etc.

WARRANTY

We offer a 90 day warranty on our repair work. Should something break down within the 90 days not related to shipping damage or accidental user error causing damage, Reel to Reel Haven, will repair at no charge. Customer pays shipping.