Reel to Reel Haven Terms & Conditions

 

A. REPAIR: Repair & Return of Customer Tape Recorder 

1. Hold Harmless

To the fullest extent permitted by law the repair customer shall indemnify, defend, and hold harmless Reel to Reel Haven, its technicians, officers, employees, agents, consultants, and employees, from and against claims, damages, losses and expenses, including but not limited to attorney fees, arising out of or resulting from performance of the technician. 

2. Failure to make timely payment

If repair customer fails to pay any undisputed amount payable in accordance with invoice, within thirty (30) days of receipt of an invoice and such amount remains unpaid ten (10) days following written notice to Customer of such delinquency, Reel to Reel Haven will be entitled to ownership of and resale of customer tape recorder and associated accessories and furthermore stop any additional Service and/or withhold any additional deliverable under this Agreement. 

3. Shipping & Returns 

Reel to Reel Haven is NOT responsible for any damage caused by shipping. Reel to Reel Haven STRONGLY recommends shipping with Freight companies, at least on the return trip. 

4. Warranty 

Reel to Reel Haven provides a one year warranty on its repair work *that is NOT caused by user error. Reel to Reel Haven reserves the right to inspect the tape deck, understand the customers concern and make the ultimate decision on the "cause" of malfunction. Not responsible for shipping costs associated. If malfunction is indeed caused by our performance Reel to Reel Haven will repair at no additional cost to customer. 

5. Refunds & Returns

Reel to Reel Haven does not provide a refund for repair work performed. Returns N/A

 

B. FOR SALE: Restored Tape Decks for sale

1. Deposits

Deposits for tape decks are non refundable. Deposits must be at least 25% of total invoice price. 

2. Payment 

Full payment must be completed before shipment.

3. Shipping & Returns 

Reel to Reel Haven is NOT responsible for any damage caused by shipping. Reel to Reel Haven STRONGLY recommends shipping with Freight companies. *We can provide the box, packing material, pallet etc when requested. 

4. Warranty 

Reel to Reel Haven offers a one year warranty on all tape recorders. 

5. Support

Reel to Reel Haven is not equipped to provide extensive video walk through of your tape deck. We are actively working on "instructional videos". Of course we provide full support for its operational integrity and back our work but for now we are not able to provide extensive instructional support. 

 C. OTHER PRODUCTS: Tape, Test Tape, Reels, HUBS, Cleaning products and more...

Reel to Reel Haven offers a 30 day money back guarantee on all products EXCEPT tape decks. Should you have an issue with any of our products, our own or resale, please contact us right away. We will replace or refund you on the spot! *Products will need to be sent back before refund is issued, a tracking number will suffice.