"I want more than the ultra wealthy to be able to obtain a tape deck. Reel to Reel Haven is commited to a lower cost, fully warrantied option and continuing to find ways to lower the cost!"
About us
Reel to Reel Haven is a Brooklyn, NY Repair/Restoration business focusing on making decks work!
Our Technicians are not your "enthusiast" technicians. No matter the problem the fix is just a phone call away.
From recapping and component level repair to complete rebuilds we can handle any goal AND we guarantee our work!
*Need us in the field, no problem - hit the button below to connect with us!
PAUL D. MILLAR / NYC
Paul D. Millar is our East Coast Service lead. Having worked on over a thousand decks Pauls expertise is clear. His motto, which every tech should adopt, is, "I don't want to ever see this deck again, if I do I have failed".
Paul has repaired decks for a wide range of customers. Musicians and home recording professionals, recording studios, audiophiles to major universities and their special collections libraries, like Auburn Univ. for example. Paul also plays in an amazing band, Slugbug - check them out!
"It's funny how it all started... Paul blasted us in a Facebook group over heads needing to be relapped - he didn't know the customer had the deck for over a year... in very cavalier fashion he "reprimanded" us lol...
I was interested at this point to learn more about him. I am so glad I did, not only because of his skill level, but because he is honest and a good human being... traits hard to find these days"
- Founder , Ryan O'Connor
Makoto Matsumiya / NYC
Makoto is a master technician FREQUENTLY seen at the big boy and girl studios of New York City... Legendary Studio's like Power Station by Berkely. Specializing in Multi-Track repair We are honored to have Makoto's expertise on board!
Most recently Makoto finished restoring an Otari MTR-90 that is going down to Houston, TX - This is a particulary cool story as it will be linked with another MTR-10 via Zeta ~ Three Tape Synchronizer for 48 channels of pure analog perfection!
Our procedure: Reel to Reel Haven repair shop charges a standard $250.00 “bench” fee for the analysis of your tape deck. The bench fee enables us to provide the customer with a written cost analysis of what we believe needs to be done to bring your deck back to life! Should you move forward with the repair of course the bench fee is not lost. If you decide to decline, the tech keeps the bench fee.
Hourly rate
$150/hour
PRO Brands Serviced
Studer / Ampex / Otari
CONSUMER Brands Serviced
Revox / Technics / Tascam
We do NOT service Teac/Akai and many other consumer grade tape decks at RRH
Shop Reel to Reel Accessories
Everything you need to maintain and operate your tape recorder!
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Unlimited Facetimes and customer service calls for our Tape Deck Customers! Customer service is a lost art... It's not lost with us here at Reel to Reel Haven.
Shipping & Returns
Shipping
Sadly, we do not offer shipping protection. Despite hiring expensive packing engineers and the like the shipping companies arbitrarily decide when something is their fault. We do provide videos and photos of the deck working and from all angles. We can do a recorded Facetime call to show the shipping companies you confirmed the machine was in perfect working order prior to thier handling. We even take a plethora of photos of the packing job to show every single step taken as well as photos of the box at the counter aloowing you to prove no damage was done prior to shipping. Should you have any issues with your shipment — we have your back as you work with your carrier.
Returns
We offer a 30 day return capability for any hubs, reels or other accessories sold. No returns offered on tape decks.
Warranty
We offer a 90 day warranty on our repair work. Should something break down within the 90 days not related to shipping damage or accidental user error causing damage, Reel to Reel Haven, will repair at no charge. Customer pays shipping.